Privacy Policy

World Relief Committee (WRC) collects personal information only when it is necessary to fulfil our humanitarian mandate, provide services, or comply with legal obligations. The types of information we may collect include:

• Identity data — full name, date of birth, gender, and national identification details where required for programme registration.
• Contact data — email address, telephone number, and mailing address submitted through forms, donations, or volunteer sign-ups.
• Donation data — payment information processed through secure third-party gateways. WRC does not store credit or debit card numbers on its servers.
• Technical data — IP address, browser type, operating system, and browsing behaviour collected automatically through cookies and server logs.
• Programme data — beneficiary information gathered during assessments, monitoring visits, and project evaluations, handled in accordance with humanitarian data-protection standards.

We collect data through online forms, email correspondence, telephone interactions, and in-person encounters at programme sites. In every case, we endeavour to collect only the minimum information necessary for the stated purpose.

The personal information we collect is used for the following purposes:

• Delivering and improving humanitarian programmes, including health, education, WASH, food security, and emergency response initiatives.
• Processing donations and issuing tax-deductible receipts.
• Communicating programme updates, newsletters, and impact reports to supporters and stakeholders.
• Responding to enquiries, feedback, and volunteer or employment applications.
• Conducting internal monitoring, evaluation, and research to measure programme effectiveness.
• Meeting regulatory, legal, and reporting obligations required by government authorities and donor agencies.
• Ensuring the safety and security of beneficiaries, staff, and partner organisations.

We do not sell, rent, or trade personal information to third parties for their marketing purposes.

WRC may share personal information in the following limited circumstances:

• With service providers — trusted third-party vendors who assist with payment processing, IT infrastructure, email delivery, and analytics, bound by contractual obligations to protect your data.
• With donor agencies — aggregated or anonymised programme data shared with institutional donors for reporting and accountability, in compliance with grant agreements.
• With government authorities — when required by law, regulation, or lawful request from competent authorities.
• For safety reasons — when disclosure is necessary to protect the rights, property, or safety of WRC, our beneficiaries, or the public.

All third-party processors are required to handle personal data in accordance with applicable data-protection laws and WRC's internal data-protection policies.

We implement robust technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Role-based access controls restricting who can view or modify personal information.
• Regular security audits, vulnerability assessments, and penetration testing.
• Secure backup and disaster-recovery procedures.
• Staff training on data protection, confidentiality, and incident-response protocols.

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. If you become aware of a security vulnerability, please report it immediately through our Report a Concern channel.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

• Essential cookies — required for core website functionality such as navigation, session management, and security features.
• Analytics cookies — help us understand how visitors interact with our website, enabling us to improve content and performance.
• Preference cookies — remember your settings and choices to provide a personalised experience on future visits.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

Our website may contain links to external websites operated by partner organisations, government agencies, and other third parties. WRC is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit through links on our site.

The presence of a link does not imply endorsement by WRC of the linked website's operators or their practices.

WRC is committed to protecting the privacy of children. We do not knowingly collect personal information directly from children under the age of 13 without the explicit consent of a parent or legal guardian. In the case of child-protection and education programmes, data is collected through authorised caregivers, social workers, or institutional representatives in accordance with safeguarding policies.

If we become aware that personal information has been collected from a child without appropriate consent, we will take prompt steps to delete that information. If you believe a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

We will respond to all data-related requests within 30 business days.